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May 22 |
Pocket Informant 3.0 (build 63) released for iOS
Posted by Alex Kac on 22 May 2013 05:02 AM
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Version 3.0 is a major release with many changes. We've been testing this and gathering feedback from hundreds of users and some press for many months. We continue to gather feedback from our user base after release and we appreciate it! We originally released 3.0 on Tuesday May 21st as build 62 - but we found an issue with the Weather In-App purchase (powered by Weather Underground). We quickly got an update (build 63) approved by Apple that fixed this issue. Weather will be turned off on build 62 in the next couple days. When requesting help - please check our very detailed set of Knowledgebase Articles for 3.0: http://webis.kayako.com/Knowledgebase/List/Index/2/pocket-informant-for-ios Here are the release notes for 3.0:
3.0 is here! Please make sure to BACKUP before upgrading. Please also note that this update requires iOS 5 and runs best on iOS 6 and up. Read more » | |
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Jan 1 |
Providing a bug report?
Posted by Alex Kac on 01 January 2013 10:29 PM
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We appreciate bug reports because even with 300+ beta testers and long, in-depth QA testing our dev teams are still going to miss some bugs here and there. Please note that when we receive a bug report here we immediately enter it into our internal bug tracking software. We thank you for providing the bug report and close the case. Closing the case does not mean we think you're fixed or we're ignoring you. It simply means that we got your bug report, we are acting on it internally, and there isn't much else to say. Not all bugs can be fixed in the next release, but we do try. Hope that helps! Read more » | |
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Nov 26 |
How to use our Support System
Posted by Alex Kac on 26 November 2012 08:23 PM
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Type in a search first. Many common answers to issues or questions are in our knowledge-base. If you don't find anything try the Troubleshooter next. In many cases such as Sync issues, it'll walk you through a set of steps that will either resolve your issue or save a lot of time in support. If you skip the troubleshooter and those steps applied we will have to simply waste time asking you to do those things anyway. Also please make sure to provide detailed information on your issue. Do not simply tell us that something is wrong - we are not psychic. Read more » | |
