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Jun 17 |
Longer Support Response Time On Tuesday 6/18/2013
Posted by Wesley Sandlin on 17 June 2013 10:35 PM
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Our support team will be traveling on Tuesday 6/18 for meetings with management. We appreciate your patience as we meet to work on ways to make support better and improve the customer experience. Thank you for your understanding! Our support team will be in meetings throughout the week but we will be processing support cases during this time, only Tuesday are we anticipating major delays. Please check our knowledge base for answers to the most common concerns. Read more » | |
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Jun 3 |
3.01 Changes
Posted by Alex Kac on 03 June 2013 10:57 PM
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3.01 contains the following detailed changes:
New Features in 3.01
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May 27 |
Purchased Pocket Informant Online In App But Getting Error And Cannot Sync
Posted by Wesley Sandlin on 27 May 2013 04:41 PM
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We do apologize for this, it is a known issue that we are working on as quickly as possible. In the meantime just open a case to support letting us know that you purchased a PI Online subscription but cannot sync. Also in the description please provide your PI Online user name. We will correct your account at the server and you should then be able to sync without issue.
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May 22 |
Pocket Informant 3.0 (build 63) released for iOS
Posted by Alex Kac on 22 May 2013 05:02 AM
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Version 3.0 is a major release with many changes. We've been testing this and gathering feedback from hundreds of users and some press for many months. We continue to gather feedback from our user base after release and we appreciate it! We originally released 3.0 on Tuesday May 21st as build 62 - but we found an issue with the Weather In-App purchase (powered by Weather Underground). We quickly got an update (build 63) approved by Apple that fixed this issue. Weather will be turned off on build 62 in the next couple days. When requesting help - please check our very detailed set of Knowledgebase Articles for 3.0: http://webis.kayako.com/Knowledgebase/List/Index/2/pocket-informant-for-ios Here are the release notes for 3.0:
3.0 is here! Please make sure to BACKUP before upgrading. Please also note that this update requires iOS 5 and runs best on iOS 6 and up. Read more » | |
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Jan 1 |
Providing a bug report?
Posted by Alex Kac on 01 January 2013 10:29 PM
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We appreciate bug reports because even with 300+ beta testers and long, in-depth QA testing our dev teams are still going to miss some bugs here and there. Please note that when we receive a bug report here we immediately enter it into our internal bug tracking software. We thank you for providing the bug report and close the case. Closing the case does not mean we think you're fixed or we're ignoring you. It simply means that we got your bug report, we are acting on it internally, and there isn't much else to say. Not all bugs can be fixed in the next release, but we do try. Hope that helps! Read more » | |
