Our support team will be traveling on Tuesday 6/18 for meetings with management.  We appreciate your patience as we meet to work on ways to make support better and improve the customer experience.

Thank you for your understanding!  Our support team will be in meetings throughout the week but we will be processing support cases during this time, only Tuesday are we anticipating major delays.

Please check our knowledge base for answers to the most common concerns.

• Fixed a crash when updating a 1.x or 2.0 db.  2.5 and 2.6 database update without any problems.
• When editing notes, PI should be automatically saving the note behind the scenes every 30 seconds or so.  That was not always happening in 3.0.
• If you were editing a note in the notes tab and then tap on another filter option (like "All Notes"), your changes were not saved.  If you FIRST "backed out" of the note (by hitting the button in the top left corner of your note), PI properly saved your note.  This is fixed - PI should always save your note properly now.
• Fixed crash when showing "How to sync with Outlook" screen
• You can once again set the time zone on the end date (this broke in 3.0)
• Fixed issue where if you had a smart filter based on a relative date (like tasks due within the next 3 days), it wouldn't properly update the list on screen if you left that list open overnight.
• Fixed issue where Today view could stop updating after a while (or PI could randomly crash) if you were showing the Attendee section on the Today view
• PI can now handle opening ICS files with multiple events/tasks
• Improvements to Natural Language Parsing (NLP) behavior
  • Emoji icons are now handled
  • We turn off NLP when applying a template
  • Fixed issue that could cause NLP to hang the UI
  • NLP logic improvements
• Emailing a task now sends a proper ICS file instead of the custom link we were doing before
• Fixed issue dragging/dropping a task in Day View that had a start date (with no time)
• Fixed potential issue handling some mp4 audio files synced from Evernote
• PI Online now no longer lets simply change the user name of the account once you do a first time sync
• Fixed layout issue with long task titles and certain appearance configurations
• When using Toodledo, we no longer show various rich text editing features that Toodledo didn't support or handle well
• Evernote sync now properly sets the last modified date
• Fixed issue where the weather detail screen might not show the detail for the right location
• Fixed issue where weather updates may hang trying to get current location
• For iOS Reminders if a user has a default project setup, we now check to see if we can use it and if so, we use it over the iOS Reminder
• When the user has in-app purchasing turned off, we now let them know when they go to the Informant Store (instead of just showing a blank screen)
• We now properly handle relative alarms on all day recurring events being synced from Google
• Various fixes to the rich text editor
• Removed the need to double-tap notes with tags (in 3.0, tapping a note that had a tag would first expand the cell to reveal a tag, then the 2nd tap moved you to the editor - we removed that first expanding behavior...tapping a note with or without a tag goes straight to editing a note now)
• Fixed issue where PI would intermittently show no attendees for an iOS event that really did have attendees
• Fix to ICS email of Event: organizer was not being included in the output. This apparently causes Outlook to not save the Event.
• Fixed crash when dragging checklist item below New item cell
• Fixed issue that would cause notes to show raw HTML if you created a new note and started a list on the very first line, then saved your note
• Template titles now sync properly via PIO
• You can now delete checklist items by deleting the text in the editor
• Fixed issue when tapping on the ISO week number -- you'd end up loading the week row for Jan 1, 2001
• Improved the search algorithm in the new Time Zone Picker interface
• Localization updates
• Various UI fixes

Version 3.0 is a major release with many changes. We've been testing this and gathering feedback from hundreds of users and some press for many months. We continue to gather feedback from our user base after release and we appreciate it!

We originally released 3.0 on Tuesday May 21st as build 62 - but we found an issue with the Weather In-App purchase (powered by Weather Underground). We quickly got an update (build 63) approved by Apple that fixed this issue. Weather will be turned off on build 62 in the next couple days.

When requesting help - please check our very detailed set of Knowledgebase Articles for 3.0: http://webis.kayako.com/Knowledgebase/List/Index/2/pocket-informant-for-ios

Here are the release notes for 3.0:

3.0 is here! Please make sure to BACKUP before upgrading. Please also note that this update requires iOS 5 and runs best on iOS 6 and up. 

• NEW ”CLEAR” INTERFACE - a brand new redesigned interface that is beautiful, flat, and easy to use: 
-Customizable Event/Task Row settings (pick just the stuff you want to see) 
-Slide-out side panel to give you context-specific options 
-Time zone picker is more intuitive / easier to use 

• EVERNOTE SYNC - sync your notebooks, tags, notes, and attachments (stacks, todos and tables not supported yet) 
• RICH TEXT EDITOR for Notes - edit your event/task comments with plain or rich text; Notes are full rich text with lists, styles, and fonts. 
• WEATHER (available as an in-app purchase) to show weather in Today, List, Week, and Month views 
• NATURAL LANGUAGE EVENT AND TASK CREATION - Enter phrases like “Coffee with Mom every Tuesday at 6am”. Pocket Informant will understand and set your event accordingly. Currently, only available for English. 
• PROJECTS can now have a due date, a default template, be set to automatically complete, use parallel/sequential/single-task “next action” modes, and more! 
• CHECKLISTS - you can create checklists for your tasks that involve lists of stuff (like grocery shopping, packing, etc) 
• TODAY VIEW - now lets you toggle between Today & Tomorrow and is fully customizable: rearrange sections, turn any section on/off, Due & Overdue tasks have been split into separate sections, and custom smart filters can now be placed on the Today view! 
• PI ONLINE EMAIL TO TASK CONVERSION - Subscribers can now email Pocket Informant Online to automatically create tasks that sync down to Pocket Informant! 
• SEARCH TAB - now searches notes 
• TASKS - can now be set to repeat from the start date 
• TASKS TAB - You can now reorder and hide pre-defined filters & custom smart filters on the Task tab 
• NOTES - Non-modal note editing on iPad (change tabs while editing a note, then come back to the notes tab and immediately resume note editing) 
• TEMPLATES - can now be named separate from the event/task title and can now span across midnight 
• EVENT ICS SUPPORT - Significantly improved emailing events and importing ICS files 

We hope you enjoy this release and, as always, we appreciate your feedback. 

We appreciate bug reports because even with 300+ beta testers and long, in-depth QA testing our dev teams are still going to miss some bugs here and there. Please note that when we receive a bug report here we immediately enter it into our internal bug tracking software. We thank you for providing the bug report and close the case. 

Closing the case does not mean we think you're fixed or we're ignoring you. It simply means that we got your bug report, we are acting on it internally, and there isn't much else to say. Not all bugs can be fixed in the next release, but we do try.

Hope that helps!