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Oct
21
Update Going To Apple Tonight 10/21
Posted by Wesley Sandlin on 21 October 2014 05:28 PM

We are sending an update to Apple tonight for urgent review and release.  We do not know how fast Apple will turnaround the app.  The update will fix the calendar store loop, and the requirement for a fingerprint check on devices that do not support that function.

We do appreciate your patience, stay with us as we get these things corrected!

Have a great day!


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Oct
21
Informant 4.5 Asking For Fingerprint on non Fingerprint Capable Devices
Posted by Wesley Sandlin on 21 October 2014 05:03 PM

In the event that your non fingerprint capable device prevents access to Pocket Informant requesting a fingerprint please copy the link below and open it in the browser of your device.

informant://setDefault?key=PILaunchPassword&value=

 

We are sending an emergency update to Apple that will correct the issue.

 

 


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Oct
21
Pocket Informant 4.5 Has Been Released
Posted by Wesley Sandlin on 21 October 2014 12:30 PM

Pocket Informant 4.5 has been released. This update contains major improvements to the user interface and many bug fixes.

Enjoy!


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Sep
20
iOS 8, Third Party Keyboards, iPad, and the date/time picker
Posted by Alex Kac on 20 September 2014 08:32 PM

As of iOS 8 you may now use third party keyboards system wide! This is a great new feature and in fact, we're using them ourselves. However this does present a problem that is currently by Apple's design: on iPad our date/time picker does not work with third party keyboards. This is a bug on Apple's end and there is no way for us to fix that per se. We are looking at alternatives or to see if Apple will fix this bug. Furthemore if you use Bluetooth keyboards, then our date/time picker keyboard will not display. These are all changes in iOS 8 that the only fix currently is to disable the BT keyboard and use the Apple System keyboard.

This issue is resolved in the next release that we are beta testing as we have changed our implementation not to use custom keyboards.


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Sep
18
iOS 8 and stuck in Calendar Store
Posted by Alex Kac on 18 September 2014 04:31 PM

We have a handful of reports of some people who after upgrading to iOS 8 are stuck in the calendar store. We have not seen this issue ourselves, however we are investigating. If you experience this issue please try clicking this link on your device in Safari:

informant://setView?0

Please let us know if this works for you or not by creating a support case within this website and letting us know. We would also appreciate your settings backup file so that we can try to reproduce this problem. To get us your settings backup file follow the instructions below:

  1. Connect your iPad or iPhone to your computer and open iTunes.
  2. Select the device in iTunes.
  3. Go to the Installed Applications section and scroll down to the bottom to show the Documents section.
  4. Find Informant and select it. It will show the list of document files on the right.
  5. Look for SettingsBackup.plist, copy it to your desktop and then include it in the support case.

 

Thank you for your patience and understanding as we try to investigate the issue. We don't believe this issue affects the majority of iOS 8 users but nevertheless we want to find and correct the issue as quickly as possible. 


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