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November 1st 2014 - New Support System
Posted by Alex Kac on 24 October 2014 05:21 PM

Please note that as of November 1st 2014 we are moving our support system to HelpShift (an in-app support system with better user communication). 

For new tickets we would ask as of that time to use the new support system within the iOS application's Feedback tab and coming soon to Android. For existing tickets you may continue to use this web/email based system.

Helpshift provides use with a lot of major improvements to support including in-app knowledgebase searching, screenshots, and more. However it is a new system and there will be a learning curve both for our support team and our engineers. We appreciate your patience.

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Pocket Informant 4.51 has been released
Posted by Wesley Sandlin on 21 October 2014 11:47 PM

The 4.51 update will correct the following issues-

iPad go to date popover not disimissing

Calendar Store Loop

iPad Travel Assist Window

Fix ability to add multiple alarms to an event

Fixed Touch ID being asked for on non Touch ID devices

Fixed Toodledo None Priority handling

Corrected Text Expander Crash


Items that will be fixed in later updates-


Dropbox Backup Is Currently Not Fixed


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Update Going To Apple Tonight 10/21
Posted by Wesley Sandlin on 21 October 2014 05:28 PM

We are sending an update to Apple tonight for urgent review and release.  We do not know how fast Apple will turnaround the app.  The update will fix the calendar store loop, and the requirement for a fingerprint check on devices that do not support that function.

We do appreciate your patience, stay with us as we get these things corrected!

Have a great day!

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Informant 4.5 Asking For Fingerprint on non Fingerprint Capable Devices
Posted by Wesley Sandlin on 21 October 2014 05:03 PM

In the event that your non fingerprint capable device prevents access to Pocket Informant requesting a fingerprint please copy the link below and open it in the browser of your device.



We are sending an emergency update to Apple that will correct the issue.



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Pocket Informant 4.5 Has Been Released
Posted by Wesley Sandlin on 21 October 2014 12:30 PM

Pocket Informant 4.5 has been released. This update contains major improvements to the user interface and many bug fixes.


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