Version 3.0 is a major release with many changes. We've been testing this and gathering feedback from hundreds of users and some press for many months. We continue to gather feedback from our user base after release and we appreciate it!

We originally released 3.0 on Tuesday May 21st as build 62 - but we found an issue with the Weather In-App purchase (powered by Weather Underground). We quickly got an update (build 63) approved by Apple that fixed this issue. Weather will be turned off on build 62 in the next couple days.

When requesting help - please check our very detailed set of Knowledgebase Articles for 3.0: http://webis.kayako.com/Knowledgebase/List/Index/2/pocket-informant-for-ios

Here are the release notes for 3.0:

3.0 is here! Please make sure to BACKUP before upgrading. Please also note that this update requires iOS 5 and runs best on iOS 6 and up. 

• NEW ”CLEAR” INTERFACE - a brand new redesigned interface that is beautiful, flat, and easy to use: 
-Customizable Event/Task Row settings (pick just the stuff you want to see) 
-Slide-out side panel to give you context-specific options 
-Time zone picker is more intuitive / easier to use 

• EVERNOTE SYNC - sync your notebooks, tags, notes, and attachments (stacks, todos and tables not supported yet) 
• RICH TEXT EDITOR for Notes - edit your event/task comments with plain or rich text; Notes are full rich text with lists, styles, and fonts. 
• WEATHER (available as an in-app purchase) to show weather in Today, List, Week, and Month views 
• NATURAL LANGUAGE EVENT AND TASK CREATION - Enter phrases like “Coffee with Mom every Tuesday at 6am”. Pocket Informant will understand and set your event accordingly. Currently, only available for English. 
• PROJECTS can now have a due date, a default template, be set to automatically complete, use parallel/sequential/single-task “next action” modes, and more! 
• CHECKLISTS - you can create checklists for your tasks that involve lists of stuff (like grocery shopping, packing, etc) 
• TODAY VIEW - now lets you toggle between Today & Tomorrow and is fully customizable: rearrange sections, turn any section on/off, Due & Overdue tasks have been split into separate sections, and custom smart filters can now be placed on the Today view! 
• PI ONLINE EMAIL TO TASK CONVERSION - Subscribers can now email Pocket Informant Online to automatically create tasks that sync down to Pocket Informant! 
• SEARCH TAB - now searches notes 
• TASKS - can now be set to repeat from the start date 
• TASKS TAB - You can now reorder and hide pre-defined filters & custom smart filters on the Task tab 
• NOTES - Non-modal note editing on iPad (change tabs while editing a note, then come back to the notes tab and immediately resume note editing) 
• TEMPLATES - can now be named separate from the event/task title and can now span across midnight 
• EVENT ICS SUPPORT - Significantly improved emailing events and importing ICS files 

We hope you enjoy this release and, as always, we appreciate your feedback. 

We appreciate bug reports because even with 300+ beta testers and long, in-depth QA testing our dev teams are still going to miss some bugs here and there. Please note that when we receive a bug report here we immediately enter it into our internal bug tracking software. We thank you for providing the bug report and close the case. 

Closing the case does not mean we think you're fixed or we're ignoring you. It simply means that we got your bug report, we are acting on it internally, and there isn't much else to say. Not all bugs can be fixed in the next release, but we do try.

Hope that helps!

Type in a search first. Many common answers to issues or questions are in our knowledge-base. If you don't find anything try the Troubleshooter next. In many cases such as Sync issues, it'll walk you through a set of steps that will either resolve your issue or save a lot of time in support.

If you skip the troubleshooter and those steps applied we will have to simply waste time asking you to do those things anyway.

Also please make sure to provide detailed information on your issue. Do not simply tell us that something is wrong - we are not psychic.